For five years, GP Asia has been a proud partner in the LRT 3 project, providing dedicated call center services to support this...

Malaysia has been recognized for its impressive architecture, ranking fourth in Asia. At the forefront of this recognition is the...

Ever feel that sinking feeling when a customer inquiry gets lost in the digital abyss of emails and chatbots? You're not alone. In...

The world is getting smaller. Thanks to technology, communication across borders is easier than ever. This has led to a surge in global...

In today's digital age, where email, chatbots, and social media reign supreme, it's easy to underestimate the power of a simple phone...

The purpose of a call center for a business is to provide a centralized hub for handling customer inquiries, support, and other...

Call center services can provide significant benefits to businesses of all sizes and across various industries. Perhaps the most...

A call center services company is a business that specializes in providing call center services to other businesses. These companies...

Call centre customer service becomes front and central in the competition for customers. The call centre has changed so much in the...

Contact Centre FRESH BUSINESS THINKING Posted in Tech & Innovation Organisations that consider cost reduction to be the sole reason for...